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Privacy Policy

Please note that this privacy policy is subject to change from time to time.  If we make any major changes we will communicate these to you.  It was last updated in October 2018.

At Potli we are committed to protecting the privacy of our guests.

This Privacy Policy sets out the data processing practices carried out through the use of the Internet and any other electronic communications networks by Potli Restaurant.  If you have any requests concerning your personal information or any queries with regard to these practices, please contact us at info@potli.co.uk . Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 2018.

319-321 King Street, Hammersmith 
London W6 9NH. 
Email: info@potli.co.uk 

 

Information collected

We collect information from visitors to this website through the online forms on our REACH US, BOOK A TABLE FORM, GIFT VOUCHERS and NEWSLETTER; we also collect personal information over the telephone when you make a reservation with us.  We collect this information to enable us to assist you with your enquiries, share relevant information with you and to keep a record of bookings.

In addition to the above, we collect information automatically about your visit to our website. Please see our Cookies Section for more details.

Use of personal information

We process personal information collected via this website for certain legitimate business purposes, the legal basis for these is detailed below.

It is in our legitimate interest to use your personal information to provide services which you have requested and to fulfil any contract that we may have with you. These might include:

  • Administering gift voucher orders
  • Providing reservation services
  • Handling feedback and complaints

It is in our legitimate interest to use your personal information to aid us in Assisting with your enquiries, requests and providing the best customer service we can.

 

Customer insight and analysis

Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information in such a way to ensure that we provide the very best products and services to you and our other customers. This may include:

  • Administering loyalty and newsletter records
  • Where the processing enables us to enhance, modify personalise or otherwise improve our services / communications for the benefit of our customers
  • To enhance the security of our loyalty programme
  • To better understand how people interact with our website
  • To determine the effectiveness of promotional campaigns and advertising

Where your personal information is completely anonymised, we do not require a legal basis to use it as the information will no longer constitute personal information that is regulated under data protection laws. However, our collection and use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy for further details.

Whenever we process data for these purposes we will ensure that we always keep your Personal Data rights in high regard and take account of these rights.

You have the right to object to this processing if you wish, and if you wish to do so, please email us at info@potli.co.uk, or call us on +44 208 741 4328 .  Alternatively, you can also write to us at Potli Indian Restaurant, 319-321 King Street, London W69NH. Please bear in mind that if you object, this may affect our ability to carry our tasks above for your benefit.

Data Capture Information

We will send you information according to the preferences you submitted via our online form. If you would like to change these preferences at any point, please email us at info@potli.co.uk , or call us on +44 208 741 4328 . Alternatively, you can also write to us at Potli Indian Restaurant, 319-321 King Street, London W69NH

Marketing

Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed our online form. We also use basic profiling technology based on your engagement activity, so we can send you content that is relevant to you.

If at any point you would like to opt-out of receiving communications from us or would like to change your preferences or the details that we use to contact you, please contact us at info@potli.co.uk . You can also write to us at Potli Indian Restaurant, 319-321 King Street, London W69NH

 

Third party websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy.  If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Subject access requests

You have the right to see what personal data we hold about you.  To obtain a copy of the personal information we hold about you, please write to Mr Uttam Tripathy (Director) Potli Indian Restaurant, 319-321 King Street, London W69NH or email us at  info@potli.co.uk 

Disclosures

We will not share your data with third parties unless we are obliged to disclose personal data by law, or the disclosure is necessary for purposes of national security, taxation and criminal investigation, or we have your consent.

Your right to rectification and erasure

If you think that any of the information that we hold about you is inaccurate, please contact us with the details that are incorrect, and we will rectify this for you.

You also have the right to have your data erased from our databases should you wish to do so.

You can request a rectification or erasure by emailing us at  info@potli.co.uk  . You can also write to us at Potli Indian Restaurant, 319-321 King Street, London W69NH

Processing based on consent

We will never process your personal information without your consent.  You have the right to withdraw your consent at any time and you can do this by clicking ‘unsubscribe’ at the bottom of any of our marketing emails.  You may also withdraw your consent by emailing us at  info@potli.co.uk  or by writing to us at Potli Indian Restaurant, 319-321 King Street, London W69NH

 

Complaints

If you have any complaints relating to our use of your data, please contact us at  info@potli.co.uk  and we will try our best to resolve these for you. You can also write to us at Potli Indian Restaurant, 319-321 King Street, London W69NH

If you wish to make a further complaint you can contact the Information Commissioners Office at www.ico.org.uk

Use of cookies

 A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser.  Find out more about cookies on www.allaboutcookies.org.

We use cookies to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.

Most browsers will allow you to turn off cookies.  If you want to know how to do this, please look at the menu on your browser or look at the instruction on www.allaboutcookies.org.  Please note however that turning off cookies will restrict your use of our website.

We use the following cookies on our site: –

 

Cookie: Making a Reservation

Data collected by the cookie: Title, First Name, Surname, Email Address, Telephone Number

How long this data is kept for: Indefinitely or until deletion is requested

Who owns this data: Potli Restaurant

Is this a 1st or 3rd party cookie: 1st party

 

Cookie: “Reach Us” Completion

Data collected by the cookie: Name, Email Address, Telephone Number

How long this data is kept for: Indefinitely or until deletion is requested

Who owns this data: Potli Restaurant

Is this a 1st or 3rd party cookie: 1st party

 

Cookie: Email Newsletter Sign-up

Data collected by the cookie: First Name, Last Name, Email Address

How long this data is kept for: Indefinitely or until deletion is requested

Who owns this data: Potli Restaurant

Is this a 1st or 3rd party cookie: 1st party

 

By continuing to use this site you are agreeing to the use of cookies as detailed above.